ott11's Privacy Policy

1.1 Information You Provide Directly

When you create an account, log in, or get in touch with us at ott11, you voluntarily share certain information with us. This includes:

• Full name and date of birth (for age verification)
• Email address and contact details
• Mobile phone number
• Account username and password (stored in encrypted form)
• Identity verification details (where applicable)
• Financial transaction details (deposit and withdrawal records)

1.2 Automatically Collected Information

When you visit the ott11 website, certain information is collected automatically. This includes:

• IP address and device identity (Device ID)
• Browser type, version, and language settings
• Operating system information
• Page visit time, date, and duration
• Referral URL and exit page
• Information from cookies and similar tracking technologies

1.3 Transaction Information

Details of every financial transaction you make — deposits (via bKash, Nagad, Rocket, or Upay) and withdrawals — are recorded in our secure system. This helps us verify account activity and prevent fraud. ott11 never collects or stores complete financial credentials for payment methods (such as mobile banking PINs or passwords).

2.1 Primary Purposes

ott11 uses your information for the following purposes:

• Creating, managing, and keeping your account secure
• Processing financial transactions including deposits and withdrawals
• Verifying the requirement that users are 21 years of age or older
• Providing various platform services and gaming features
• Communicating relevant information to you (account notifications, transaction confirmations, etc.)
• Providing 24/7 customer support services

2.2 Security & Compliance

We use your information to detect and prevent any suspicious activity, fraud, or misuse on the platform. As part of our responsible gaming policy, we may analyse user gaming behaviour and provide support where needed.

2.3 Service Improvement

ott11 continually improves the quality of its services by analysing the overall experience of users. Personally identifiable information is not used in this analysis — only overall usage patterns are reviewed.

3.1 When Information Is Shared

ott11 never sells your personal information or provides it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with authorised payment partners to complete financial transactions.
• Technology service providers: With trusted technology partners who support platform operations — all of whom are bound by strict confidentiality agreements.
• Legal obligations: Information may be disclosed in accordance with a court order or a legitimate request from a competent authority.
• Fraud prevention: Relevant information may be shared to take effective action on cybersecurity or fraud prevention matters.

3.2 International Data Transfers

Our servers and services may be located in various parts of the world. Adequate data protection measures are ensured in any country to which your information may be transferred. We maintain the necessary contractual safeguards for any international transfer.

4.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. ott11 uses cookies to maintain your login state, save your preferences, and improve site functionality. We use the following types of cookies:

• Essential cookies: Required for the core functionality of the website — without them the site cannot work properly.
• Functional cookies: To remember your preferences and settings and to provide a personalised experience.
• Analytical cookies: To understand site usage patterns and improve service quality.

4.2 Cookie Controls

You can control or disable cookies at any time by changing your browser settings. Please note that disabling essential cookies may prevent some key features of ott11 from working properly.

5.1 Technical Security

ott11 adopts the highest-standard technical measures to protect your information. The security measures used on our platform include:

• SSL (Secure Sockets Layer) encryption — all data transfers are secured
• Password hashing and encryption — your password is never stored in plain text
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems
• Secure server infrastructure

5.2 Organisational Security

Alongside technical measures, we also ensure security at the organisational level. Only authorised staff are granted access to your information on a need-to-know basis. All staff are bound by strict confidentiality agreements and receive regular security training.

5.3 Response to a Data Breach

In the event of a data breach, ott11 will notify affected users as quickly as possible and take the necessary steps to limit the damage. While we are committed to ensuring the highest level of security, data transmission over the internet is never completely risk-free. We therefore ask that you also remain mindful of your own account security.

6.1 Retention Policy

Your information is retained for as long as your ott11 account is active and as needed to provide services. Even after an account is closed, certain information may be kept for a defined period for the following reasons:

• To fulfil legal obligations
• For dispute resolution and fraud investigations
• To ensure the auditability of transactions

6.2 Data Deletion Requests

You may request that your personal information be deleted. However, some information may need to be retained due to legal or regulatory obligations, ongoing investigations, or dispute resolution processes. To request data deletion, please contact our support team.

7.1 Your Rights

As a user of ott11, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request that your information be deleted.
• Right to object to processing: You may object to certain specific uses of your information.
• Right to data portability: You may request your information in a structured, machine-readable format.

7.2 How to Exercise Your Rights

To exercise any of the rights listed above, please contact the ott11 support team. Once your identity has been verified, we will process your request as promptly as possible.

8.1 Age Restriction

ott11 is strictly for users aged 21 and over. We do not intentionally collect information from any minor. An age verification process is followed at the time of account creation, and if we become aware that information from a minor is held by us, it will be deleted immediately and the associated account will be closed.

9.1 Update Notifications

ott11 may update this privacy policy as needed. If any significant changes are made, we will notify users by posting a notice on the website or by informing them at their registered email address. Continued use of the website after an update will be considered as acceptance of the new policy.

9.2 Previous Versions

If you have any questions about a previous version of this policy, please contact our support team. We are always committed to managing our policies with transparency.

9.3 Applicable Law

This privacy policy is governed by the laws and regulations currently in force in Bangladesh. The jurisdiction of the competent courts of Bangladesh shall apply to any dispute relating to this policy.